We’re glad you ask questions. We think it’s important that you know what happens to your donations and how they’re used to support mentoring and other services provided by Big Brother Big Sister Foundation.
We’re very different than most non-profit organizations in the used goods industry. We firmly believe the things that make us different help us raise more money that, in turn, helps even more at risk children.
With over 300,000 donors we get a LOT of questions. Those most frequently asked and their answers, appear below, beginning with our top 4 questions.
Do you sell donated items online?
How often do you call for donations of clothing & household goods?
Frankly, we’d rather send you an email instead of calling or sending you a postcard. It saves us money, which we can use to help even more children, and we feel it’s far less intrusive than calling. And please note that we don’t sell or distribute your email address to anyone. In fact, we don’t even share emails with other BBBS agencies. We use your email address to alert you that we’ll be in your town in a couple of days and we use it to send you a receipt for the goods you’ve donated.
We may also email you if we have questions about the exact location of your house or where you’re leaving your donation, although that happens infrequently. Our GPS and satellite tracking systems finds almost every home, even those tucked away in a small corner of the Cape or deep in the woods of New Hampshire.
What is your charity tax number?
What happens to the items I donate?
They are sold to generate money that supports the work of Big Brother Big Sister mentoring agencies. We sell items in a variety of way:
Who do you sell your clothes to?
Do you sell to local stores?
Where does the money you make go?
What makes you different from the other charities picking up clothing?
How much can I declare on my receipt?
Why can’t you help me with the value of my items?
Why don’t you take large furniture?
Why can’t you take my appliances or large TV?
Why don’t you have more collection bins?
Why can’t your driver come inside my house?
Where Can I Drop Off Donation if I Don’t Want Home Pickup?
The ONLY place we accept donations is at our Office/Warehouse in Holbrook during regular business hours. We are located at 5 Mear Rd. which is off route 139.
Why can’t your driver come to the back of my house?
Why can’t you pick up on Route 9 or Commonwealth Avenue?
Do you donate any clothing to needy people?
Do you work with Savers?
How do I become a Big Brother or Big Sister? What’s the process?
How do I sign my child up for a Big Sister or Big Brother mentor? What’s the process?
How much of the money you make goes to the kids?
Do you take books?
What companies do you work with?
Why don’t you host warehouse sales anymore?
I have some really nice things that are worth far more than you’ll get at your thrift store. What can I do with them?
You missed my pick up. When are you picking up again?
I arranged a pick up, but forgot to leave out my items. What should I do?
How can my company get involved?